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What are the requirements to upgrade or renew a subscription?

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The requirements to upgrade or renew subscriptions are:

Emirates ID

Vehicle registration

Original subscription card.

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The requirements to upgrade or renew subscriptions are:

Emirates ID

Vehicle registration

Original subscription card.

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Yes.

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Yes.

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You can update your plate number through:

Parkin website or app

RTA website

RTA Customer Happiness Centres.

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You can update your plate number through:

Parkin website or app

RTA website

RTA Customer Happiness Centres.

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You can update your subscription and add a vehicle through the following channels:

Parkin website

Parkin mobile app.

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You can update your subscription and add a vehicle through the following channels:

Parkin website

Parkin mobile app.

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You can pay your public parking fines through the following options:

Parkin App: Use the Parkin mobile app for quick and easy payment.

Parkin Website: Visit the Parkin website to settle your fines.

Smart Kiosk: Visit any smart kiosk located across the city.

RTA's Website: Access the payment portal on the RTA Dubai website.

RTA Dubai App: Use the RTA Dubai mobile app for convenient payment.

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You can pay your public parking fines through the following options:

Parkin App: Use the Parkin mobile app for quick and easy payment.

Parkin Website: Visit the Parkin website to settle your fines.

Smart Kiosk: Visit any smart kiosk located across the city.

RTA's Website: Access the payment portal on the RTA Dubai website.

RTA Dubai App: Use the RTA Dubai mobile app for convenient payment.

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How do I get a refund if my paid fine dispute is accepted?

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If your dispute regarding a paid fine is accepted, you can request a refund by:

Contacting the RTA Call Centre: Reach out to the RTA call centre for assistance.

Sending a Refund Request: Email your refund request to ask@parkin.ae.

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If your dispute regarding a paid fine is accepted, you can request a refund by:

Contacting the RTA Call Centre: Reach out to the RTA call centre for assistance.

Sending a Refund Request: Email your refund request to ask@parkin.ae.

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You can dispute a fine through the Parkin website and app. You'll receive the approval/rejection within 15 days.

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You can dispute a fine through the Parkin website and app. You'll receive the approval/rejection within 15 days.

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What are the operating hours for public parking in Dubai?

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The operating hours for paid public parking in Dubai are typically from 8:00 AM to 10:00 PM.

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The operating hours for paid public parking in Dubai are typically from 8:00 AM to 10:00 PM.

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Will I receive another fine if I don’t move my vehicle from the same location?

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For the same day and location, you will not receive another fine. However, if the violation is repeated the next day, a new fine will be issued.

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For the same day and location, you will not receive another fine. However, if the violation is repeated the next day, a new fine will be issued.

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What happens if there’s a change in ownership?

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If ownership changes but the plate details remain the same, the new owner can continue using the existing subscription.

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If ownership changes but the plate details remain the same, the new owner can continue using the existing subscription.

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Which zones are covered by my subscription?

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Your subscription is valid only in the specified parking zones assigned to it. You can view the assigned areas in your profile or on your subscription card.

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Your subscription is valid only in the specified parking zones assigned to it. You can view the assigned areas in your profile or on your subscription card.

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Owners of light vehicles and motorcycles can get a subscription.

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Owners of light vehicles and motorcycles can get a subscription.

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Can I transfer a subscription within the same company?

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Yes. You can transfer a subscription within the same company for a fee through RTA Customer Happiness Centres.

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Yes. You can transfer a subscription within the same company for a fee through RTA Customer Happiness Centres.

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Can I transfer a subscription from a company to an individual?

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Yes. You can transfer a subscription from a company to an individual for a fee through RTA Customer Happiness Centres.

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Yes. You can transfer a subscription from a company to an individual for a fee through RTA Customer Happiness Centres.

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You can renew your subscription by submitting a renewal application through the "My cards" page on Parkin website and app.

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You can renew your subscription by submitting a renewal application through the "My cards" page on Parkin website and app.

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What types of vehicles are allowed to park in paid public parking?

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All vehicles that fit within the designated parking slots are allowed, unless otherwise indicated by on-site signage.

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All vehicles that fit within the designated parking slots are allowed, unless otherwise indicated by on-site signage.

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How long does it take to mark the parking lot and install parking signboards after approval of a parking reservation for a mosque?

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The process typically takes up to 21 calendar days. If expedited processing is needed, please submit a request case.

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The process typically takes up to 21 calendar days. If expedited processing is needed, please submit a request case.

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Are semi-trailers and boats allowed to park in RTA parking slots?

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No, trailers, semi-trailers, and boats are not permitted to park in RTA parking slots or on pavements due to safety concerns. RTA parking is designated for light vehicles only.

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No, trailers, semi-trailers, and boats are not permitted to park in RTA parking slots or on pavements due to safety concerns. RTA parking is designated for light vehicles only.

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Yes, you may cover your vehicle, provided that the vehicle plate details remain visible for verification purposes.

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Yes, you may cover your vehicle, provided that the vehicle plate details remain visible for verification purposes.

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What type of vehicles are allowed to park in Paid Public Parking? (e.g. pickups, vans)

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All vehicles that can fit in the parking slot are allowed unless otherwise indicated by a signboard on-site.

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All vehicles that can fit in the parking slot are allowed unless otherwise indicated by a signboard on-site.

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What activities can customers practice in the public parking?

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Customers can only apply to practice the following activities in public parking by sending requests to cts@parkin.ae:

Request for car washing in public parking.

Request for a food truck in public parking.

Requests for valet parking services.

Window tinting for vehicles in public parking.

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Customers can only apply to practice the following activities in public parking by sending requests to cts@parkin.ae:

Request for car washing in public parking.

Request for a food truck in public parking.

Requests for valet parking services.

Window tinting for vehicles in public parking.

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What is Parkin and what does the company do?

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Parkin is the leading pioneer in parking solutions in Dubai. It operates under a 49-year concession agreement with the RTA, who is responsible for all major capital expenditure and maintenance of the land allocated to street parking in Dubai. Parkin provides a critical infrastructure to Dubai, with the potential to benefit from the Emirate's ambitious expansion plans.

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Parkin is the leading pioneer in parking solutions in Dubai. It operates under a 49-year concession agreement with the RTA, who is responsible for all major capital expenditure and maintenance of the land allocated to street parking in Dubai. Parkin provides a critical infrastructure to Dubai, with the potential to benefit from the Emirate's ambitious expansion plans.

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In which geographical areas does Parkin operate?

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Parkin currently operates exclusively in Dubai and plans to expand regionally and internationally.

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Parkin currently operates exclusively in Dubai and plans to expand regionally and internationally.

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The Dubai Investment Fund (DIF) owns 75.01% of the issued share capital of Parkin. The remaining 24.99% is owned by institutional and retail investors.

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The Dubai Investment Fund (DIF) owns 75.01% of the issued share capital of Parkin. The remaining 24.99% is owned by institutional and retail investors.

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On which stock exchange is Parkin listed?

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In March 2024, Parkin listed its shares on the Dubai Financial Market, a natural choice given that the company is headquartered and operates in Dubai.

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In March 2024, Parkin listed its shares on the Dubai Financial Market, a natural choice given that the company is headquartered and operates in Dubai.

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How has Parkin been performing financially?

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In the financial year 2024, Parkin delivered strong financial performance, with total revenues growing by 19% to AED 925.2 million, driven by increased income from public and developer areas parking, permits, inspection mechanisms, and fines. EBITDA rose by 39% to AED 577.3 million, lifting the company margin to approximately 62%. Despite the implementation of the new corporate tax and higher financing costs, net profit reached AED 423.5 million, an increase of 7% compared to the previous year. Free cash flow to equity amounted to AED 479.6 million, with a cash conversion rate of 98%.

Overall, Parkin 2024 results reflect its strong operational discipline, expanding profitability, and exceptional cash-generating ability, reinforcing its position as a high-performing company with a solid foundation for sustainable growth and enhanced shareholder value.

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In the financial year 2024, Parkin delivered strong financial performance, with total revenues growing by 19% to AED 925.2 million, driven by increased income from public and developer areas parking, permits, inspection mechanisms, and fines. EBITDA rose by 39% to AED 577.3 million, lifting the company margin to approximately 62%. Despite the implementation of the new corporate tax and higher financing costs, net profit reached AED 423.5 million, an increase of 7% compared to the previous year. Free cash flow to equity amounted to AED 479.6 million, with a cash conversion rate of 98%.

Overall, Parkin 2024 results reflect its strong operational discipline, expanding profitability, and exceptional cash-generating ability, reinforcing its position as a high-performing company with a solid foundation for sustainable growth and enhanced shareholder value.

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The Dubai Government's Urban Master Plan seeks to grow the population of the Emirate by more than 60% by 2040 with the number of registered vehicles in Dubai expected to increase by 4% per year on average by 2033.

In line with these growth rates, the demand for public parking in the Emirate is expected to increase by 4.8% per annum on average to 2033, underpinning the company's growth.

Parkin has the exclusive right to operate and manage new parking facilities built and acquired by the RTA to expand its parking footprint in Dubai.

Other potential future revenue streams include converting unpaid parking spaces to paid; establishing new agreements with private developers; expanding new commercial activities such as advertising; electric vehicle related activities; further digital enhancements to drive automation and efficiency; and expanding the company's operational expertise globally.

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The Dubai Government's Urban Master Plan seeks to grow the population of the Emirate by more than 60% by 2040 with the number of registered vehicles in Dubai expected to increase by 4% per year on average by 2033.

In line with these growth rates, the demand for public parking in the Emirate is expected to increase by 4.8% per annum on average to 2033, underpinning the company's growth.

Parkin has the exclusive right to operate and manage new parking facilities built and acquired by the RTA to expand its parking footprint in Dubai.

Other potential future revenue streams include converting unpaid parking spaces to paid; establishing new agreements with private developers; expanding new commercial activities such as advertising; electric vehicle related activities; further digital enhancements to drive automation and efficiency; and expanding the company's operational expertise globally.

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Parkin will pay a dividend on a semi-annual basis in April and October of each year.

The minimum dividend payout will be the higher of:

100% of profit for the year

Free cash flow to equity, subject to distributable reserves requirements.

The first payment will be made in October 2024 based on H1 2024.

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Parkin will pay a dividend on a semi-annual basis in April and October of each year.

The minimum dividend payout will be the higher of:

100% of profit for the year

Free cash flow to equity, subject to distributable reserves requirements.

The first payment will be made in October 2024 based on H1 2024.

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The Offering is being conducted, among other reasons, to allow the selling shareholder to sell part of its respective shareholding interests, while providing increased trading liquidity in the shares and raising the company's profile with the international investment community.

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The Offering is being conducted, among other reasons, to allow the selling shareholder to sell part of its respective shareholding interests, while providing increased trading liquidity in the shares and raising the company's profile with the international investment community.

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How can I subscribe for shares in Parkin IPO? / How does the subscription process work?

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Make sure you have your DFM National Investor Number (NIN). If you don't have a NIN, you can register for one instantly through eServices at www.dfm.ae or on the DFM Smart Services app.

Investing in equities encompasses risks of which you should inform yourself. Please before making any decision, do familiarise yourself with Parkin and its initial public offering (IPO) to make an informed investment decision by reading the Prospectus.

If you have decided that you would like to invest, you can do so by reaching out to DFM at www.dfm.ae or contacting any of the receiving banks listed on this webpage.

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Make sure you have your DFM National Investor Number (NIN). If you don't have a NIN, you can register for one instantly through eServices at www.dfm.ae or on the DFM Smart Services app.

Investing in equities encompasses risks of which you should inform yourself. Please before making any decision, do familiarise yourself with Parkin and its initial public offering (IPO) to make an informed investment decision by reading the Prospectus.

If you have decided that you would like to invest, you can do so by reaching out to DFM at www.dfm.ae or contacting any of the receiving banks listed on this webpage.

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What documents to I need to apply for shares?

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Investors need a Dubai Financial Market National Investor Number (NIN) to subscribe to the IPO. Please refer to the Prospectus to know more about the documents accompanying Subscription Applications.

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Investors need a Dubai Financial Market National Investor Number (NIN) to subscribe to the IPO. Please refer to the Prospectus to know more about the documents accompanying Subscription Applications.

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How do I register for a Dubai Financial Market Investor Number (NIN) to subscribe to Parkin IPO?

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The following channels can be used to apply for a DFM Investor Number:

DFM App: For Individual Investors only (excluding minors below age 21)
eServices at www.dfm.ae: For all Types of Investors
Dubai CSD Desk at DFM Trading Floor: For all Types of Investors (Timings: Monday - Thursday, 8:30 AM - 3:00 PM & Friday, 8:30 AM - 12:30 PM)
Licensed Brokerage Firms at DFM: For all Types of Investors

Please refer to the Dubai Financial Market website for information on the process of registering for a NIN at www.dfm.ae or access the DFM FAQs atwww.dfm.ae/docs/en/faqs/eipo

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The following channels can be used to apply for a DFM Investor Number:

DFM App: For Individual Investors only (excluding minors below age 21)
eServices at www.dfm.ae: For all Types of Investors
Dubai CSD Desk at DFM Trading Floor: For all Types of Investors (Timings: Monday - Thursday, 8:30 AM - 3:00 PM & Friday, 8:30 AM - 12:30 PM)
Licensed Brokerage Firms at DFM: For all Types of Investors

Please refer to the Dubai Financial Market website for information on the process of registering for a NIN at www.dfm.ae or access the DFM FAQs atwww.dfm.ae/docs/en/faqs/eipo

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I have lost / forgotten my DFM Investor Number (NIN), what do I do?

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Please call the DFM Customer Services Affairs on +971 4 305 5555 from the mobile number you have registered with the DFM (weekdays 8am - 3pm) to receive the DFM Investor Number (NIN) immediately over the phone. Alternatively, investors can visit the Dubai CSD Desk at DFM Trading Floor, Rashid Tower, World Trade Centre, Dubai (From 08:30 to 03:00, Monday to Thursday and from 08:30 to 12:30 on Friday).

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Please call the DFM Customer Services Affairs on +971 4 305 5555 from the mobile number you have registered with the DFM (weekdays 8am - 3pm) to receive the DFM Investor Number (NIN) immediately over the phone. Alternatively, investors can visit the Dubai CSD Desk at DFM Trading Floor, Rashid Tower, World Trade Centre, Dubai (From 08:30 to 03:00, Monday to Thursday and from 08:30 to 12:30 on Friday).

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Can I extend the duration of the parking?

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Yes, you can extend it using the following methods: ​

"ن" SMS: Send "Y" or ​

Parkin app: manual extension and auto-renewal ​

WhatsApp: Click "Yes" and type "Y"

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Yes, you can extend it using the following methods: ​

"ن" SMS: Send "Y" or ​

Parkin app: manual extension and auto-renewal ​

WhatsApp: Click "Yes" and type "Y"

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Yes, you can view the parking history through the Parkin app or website.

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Yes, you can view the parking history through the Parkin app or website.

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For multistorey parking, you can pay up to 48 hours after leaving the building.

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For multistorey parking, you can pay up to 48 hours after leaving the building.

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Can I pay for parking without registering?

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Yes, you can pay for parking in guest mode without logging in or creating an ​account. Payment options include Google Pay, Apple Pay, credit card, or SMS.

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Yes, you can pay for parking in guest mode without logging in or creating an ​account. Payment options include Google Pay, Apple Pay, credit card, or SMS.

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Can I change the details of my parking ticket (vehicle, zone, duration) after purchasing it?

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No, you can’t change the vehicle details or parking zone after purchasing the ticket. However, you can extend the ticket duration to increase the parking duration.

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No, you can’t change the vehicle details or parking zone after purchasing the ticket. However, you can extend the ticket duration to increase the parking duration.

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Is there a way to set reminders so I don’t forget to pay and avoid a fine?

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Even better! Schedule a parking ticket in advance using the app or website. Just​ select “Now” on the home page, choose your start date and time, and follow the standard payment process. Note: Scheduling a ticket doesn’t guarantee a parking spot upon arrival. Fees are deducted once the ticket is active, but you can cancel or edit your ticket up until 5 minutes before activation.

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Even better! Schedule a parking ticket in advance using the app or website. Just​ select “Now” on the home page, choose your start date and time, and follow the standard payment process. Note: Scheduling a ticket doesn’t guarantee a parking spot upon arrival. Fees are deducted once the ticket is active, but you can cancel or edit your ticket up until 5 minutes before activation.

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Are payable parking hours the same throughout the year?

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Parking hours are from 8am to 10pm throughout the year, except during Ramadan, when the hours change to 8am to 6pm and 8pm to 10pm. Multistorey parking buildings are an exception, as they’re payable 24/7.

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Parking hours are from 8am to 10pm throughout the year, except during Ramadan, when the hours change to 8am to 6pm and 8pm to 10pm. Multistorey parking buildings are an exception, as they’re payable 24/7.

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Why is my transaction history important?

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Your transaction history is your parking. It tracks where you parked, when, how & how much you paid. It’s a great way to stay organised, monitor expenses, and even retrieve details for reimbursements.

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Your transaction history is your parking. It tracks where you parked, when, how & how much you paid. It’s a great way to stay organised, monitor expenses, and even retrieve details for reimbursements.

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Viewing your transaction history is easy! Simply open the app, go to the “My Account” then tap on the “Transactions” button, and you’ll find all your past parking transactions neatly listed with dates, times, and payment details.

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Viewing your transaction history is easy! Simply open the app, go to the “My Account” then tap on the “Transactions” button, and you’ll find all your past parking transactions neatly listed with dates, times, and payment details.

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Can I download or share my transaction history?

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Yes, you can! Whether you need it for work or personal reference, just tap “Share” in the “Transaction History” section and select the transactions to download a PDF of your transactions.

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Yes, you can! Whether you need it for work or personal reference, just tap “Share” in the “Transaction History” section and select the transactions to download a PDF of your transactions.

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How long is my transaction history saved?

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We store your transaction history for up to 30 days for your convenience. For older records, you can request a summary through our Customer Services team directly.

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We store your transaction history for up to 30 days for your convenience. For older records, you can request a summary through our Customer Services team directly.

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What if I notice a mistake in my transaction history?

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We’re here to help! If something doesn’t add up, tap “Send Feedback” on the transaction in question. Our support team will review it and get back to you promptly.

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We’re here to help! If something doesn’t add up, tap “Send Feedback” on the transaction in question. Our support team will review it and get back to you promptly.

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Can I filter or search for specific transactions?

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Absolutely! Use the “Filter” function in the “Transaction History” section to find transactions by vehicle, date, location, payment status & type, or amount. It’s parking history is made simple.

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Absolutely! Use the “Filter” function in the “Transaction History” section to find transactions by vehicle, date, location, payment status & type, or amount. It’s parking history is made simple.

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Yes, we take your privacy seriously. All your data is encrypted and accessible only through your secure account.

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Yes, we take your privacy seriously. All your data is encrypted and accessible only through your secure account.

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The Parkin Wallet is your all-in-one payment solution for hassle-free parking. It allows you to store funds securely, pay for parking in just a tap, and track your spending — all in one place.

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The Parkin Wallet is your all-in-one payment solution for hassle-free parking. It allows you to store funds securely, pay for parking in just a tap, and track your spending — all in one place.

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Topping up is quick and easy! You can top up your Parkin wallet using the Parkin app, the Parkin website, the RTA website, the RTA Dubai app, or the chatbot and RTA Smart apps. To top up using the Parkin app, go to the Wallet section, select “Add funds”, select or enter the desired amount, and choose your preferred payment method (credit card or debit card, Apple Pay, Google Pay).

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Topping up is quick and easy! You can top up your Parkin wallet using the Parkin app, the Parkin website, the RTA website, the RTA Dubai app, or the chatbot and RTA Smart apps. To top up using the Parkin app, go to the Wallet section, select “Add funds”, select or enter the desired amount, and choose your preferred payment method (credit card or debit card, Apple Pay, Google Pay).

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Can I use the wallet for all parking locations?

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Yes! The Parkin Wallet is accepted at all locations within our network, making it the most convenient way to park and pay.

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Yes! The Parkin Wallet is accepted at all locations within our network, making it the most convenient way to park and pay.